Shipping Policies
Shipping Policy - Europe
Thank you for shopping at Tana Shop ! We are committed to delivering your orders efficiently and reliably throughout Europe. Please read our shipping policy carefully to understand our procedures and your rights.
Shipping Destinations:
We currently ship to the following countries within Europe: [List all countries you ship to].
Shipping Methods and Carriers:
We partner with reputable carriers such as DHL, UPS, DPD, National Postal Services to ensure your orders arrive safely. The shipping method available for your order may depend on the destination country and the weight/size of your items. You will be able to select the available shipping options at checkout.
Shipping Costs:
Shipping costs are calculated based on the destination country, the weight and dimensions of your order, and the selected shipping method. The exact shipping cost will be displayed at checkout before you complete your purchase.
Delivery Times:
Delivery times vary depending on the destination country and the selected shipping method. Please note that these are estimated delivery times and are not guaranteed.
- Standard Shipping: Estimated Delivery Time Range, e.g., 3-7 business days
- Express Shipping: Estimated Delivery Time Range, e.g., 1-3 business days
Disclaimer about potential delays: Please note that delivery times may be affected by factors outside of our control, such as customs delays, postal service disruptions, or public holidays.
Order Processing Time:
We aim to process and dispatch your order within 3-7 business days (for standard shipping) of receiving payment. You will receive a shipping confirmation email with tracking information once your order has been shipped.
Tracking Your Order:
Once your order has been shipped, you will receive a tracking number that allows you to monitor the progress of your delivery. You can track your order on the carrier's website using the provided tracking number.
Customs, Duties, and Taxes:
For orders shipped within the European Union, Value Added Tax (VAT) is included in the price of the goods where applicable according to the regulations of the country of purchase.
Shipping Damages and Issues:
If your order arrives damaged, please contact us immediately throughout the contact page with photos of the damaged packaging and items. We will work with you to resolve the issue.
If your order is lost in transit, please contact us within Number days of the expected delivery date, and we will investigate the matter.
Right to Withdrawal (Cooling-off Period):
As a consumer in the European Union, you have the right to withdraw from your purchase contract within 14 days without giving any reason. This period starts from the day you receive the goods. For more information on your right to withdrawal, please refer to our Returns/Refunds Policy.
Contact Us:
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us.